New rules for hotels from March 1, 2026

Some key changes:

1. Registration in the registry. Hotels and other accommodation facilities must be included in the federal register of classified accommodation facilities. It is prohibited to provide guest accommodation services without being included in the register. Compliance with this requirement will be monitored by regional relevant authorities (for example, ministries, committees, departments of tourism). 14.39 of the Administrative Code of the Russian Federation: up to 450,000 rubles for the first violation and from 1/40 to 1/25 of the annual revenue (but not less than 500,000 rubles) for repeated violations.
2. Booking and cancellation. The concept of «non-guaranteed booking» has been abolished, in which the reservation was valid until a certain hour on the day of arrival. According to the new rules, the hotel is obliged to wait for the client until the check-out time of the next day after the scheduled arrival. Cancellation policy:

• if the consumer refuses the accommodation before the day of arrival, the payment is fully refunded.;
• if the cancellation occurs on the day of arrival, late arrival or no-show, the consumer will be charged for the room, but not more than a day in advance.

1. Documents for settlement. Check-in is possible upon presentation:

• passports of a citizen of the Russian Federation;
• passport of a citizen of the USSR (before replacing it with a passport of the Russian Federation);
• passport of a citizen of the Russian Federation certifying identity outside the Russian Federation;
• temporary identity card of a citizen of the Russian Federation;
• a document certifying the identity of a serviceman of the Russian Federation (during mobilization, during martial law and during wartime — only for hotels).

1. If there are no documents, check-in is possible upon presentation of a Russian national driver's license. Starting from April 1, 2026, settlement is also allowed through a single biometric system, a multifunctional information exchange service or the Gosuslugi mobile application.
2. Free services. The requirement to provide customers with boiling water is excluded from the list of free services. Added the obligation to provide the opportunity to use a blood pressure monitor. Current list of free services:

• Call an ambulance;
• access and the ability to use a first aid kit;
• delivery of correspondence addressed to the consumer to the room upon its receipt;
• wake up to a specific time;
• using a blood pressure monitor;
• other services at the discretion of the contractor.

1. Information for consumers. The hotel is obliged to provide the consumer with the following information:

• room size (locations, buildings, structures, camping grounds);
• Cancellation dates;
• benefits and advantages, including those provided for by local acts of the accommodation facility.

1. Contract. It is no longer necessary to specify the hotel address, room (location), room category and price in the contract. The cancellation terms and conditions, as well as the refund terms and conditions, must be specified.
2. Compliance with classification requirements. Temporary accommodation services must comply with the requirements of the Regulations on the Classification of Accommodation Facilities. This means that all accommodation facilities must undergo a self-assessment procedure according to approved classification criteria and be entered into the federal register.

The rules are valid until March 1, 2032.